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Secure Online Ordering Instructions  | Ordering By Phone  | Packaging & Privacy
Methods of Shipping | Shipping Charges| Order Processing & Transit Time
  International Orders | Back Orders| Order Cancellations| Returns

Packaging & Privacy
Your privacy is our "Number One Priority"!  We Do Not sell our customers information. We Do Not send junk mail to our customers. Customer data is always confidential. All orders are shipped in plain, discreet boxes with 'CEC Products.' as the return address.  No detailed description of any item appears on credit card receipts. 'CEC Products' is the only company name that ever appears on any transaction or box.  All internet order transactions are encrypted and submitted to a highly secure SSL server.  Once the order is received the information is stored to prevent the possibility of data access..

Methods of Shipping
We ship via United States Post Office [First Class - Priority - Express Ovenight, Federal Express and United Parcel Service [Ground - 3 Day Select - 2 Day Select - Next Day Air]. 

Shipping Charges and Delivery Time
Shipping Charges and Delivery Time Options are selected by you at the time you place your order. We ship via United States Post Office, United Parcel Service and Federal Express upon request.
 Please also read Delivery Time below before you make your selection.
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United States Shipping Base Rates Are:
5 - 7 Days Standard Delivery [First Class or Priority]
All orders of $00 - $20.00 have a shipping and handling charge of $10.95. 
Orders from $20.01 - $40.00 have a shipping and handling charge of $12.95 
Orders from $40.01 - $75.00 have a shipping and handling charge of $14.95 
Orders from $75.01 - $250.00 have a shipping and handling charge of $20.95 
Orders from $250.01 and above have a shipping and handling charge of $29.95 
2 - 3 Days Delivery [Priority or Blue Label]
Base Rate Above + $20.00
Overnight Delivery [Express or Red Label]
Base Rate Above + $35.00
 Shipping & Handling Charges On Orders Shipped to Non-U.S. Addresses 
.Canada Shipping Rate Options Are:
Air 5-7 Days - Base Rate Above + $17.00
Air 2-3 Days - Base Rate Above + $31.00
.Sorry We Are No Longer Shipping Outside The Continental US!

Some merchandise is noted as overweight and additional shipping charges may apply.  Additional charges will be applied to your credit card at the time the order is shipped.   Orders might require additional moneys to cover shipping expenses, particularly so on oversize; also when special shipping has been selected, delivery zip code is considered “rural” or “ extended rural”,   requires a signature due to “lost” or “not received” history, the billing address provided is not exactly as the one your credit card has on file, the shipping and billing address are not only different but the person receiving has an address with a unit or apartment number, or the receiver or us are forced to ask the courier to re route the package due to inaccurate information provided at time of ordering; however must of the times is just the service level requested as it relates to the dimension and weight of the parcel. We do our very best to avoid this charge. Please, we urge you  review the total amount paid by CeC to UPS, FedEx or the USPS visit  their websites.

Order Processing & Transit Time
Order Processing Time includes time to process and pack your order. Order Processing Time is based on 'Business Days'. Business days include all weekdays (Monday through Friday), but not week-ends. Orders received on Saturday or Sunday are considered to have been received on business day Monday. Orders received after 10 AM P.S.T. are considered to have been received the next business day. If the merchandise is in stock, your order should leave our warehouse in 1-2 business days. If the merchandise is on back order it may take additional time. Shipping Time is selected by you when you select the shipping method above. It does not affect Order Processing Time - only the amount of time that it will take an order to be delivered to you by the carrier. Selecting Overnight Delivery DOES NOT GUARANTEE THAT YOUR MERCHANDISE CAN BE DELIVERED OVERNIGHT - ONLY THE TIME IN TRANSIT FOR DELIVERY BUT NOT THE AMOUNT OF TIME AN ORDER WILL NEED FOR PROCESSING.  If you have an order that is time specific please contact us at 1-800-779-8077 or email us to check for availability. 

International Orders
SORRY NO LONGER SHIPPING INTERNATIONAL ORDERS!!!!

Back Orders
Although we try our best to have all items in stock at all times, occassionally we encounter situations where the manufacturer cannot supply us with a particular product as soon as we would like.  In such situations, we will ship all available items to you upon receipt of your order and then we ship the back-ordered item(s) as soon as we receive a shipment from the manufacturer.  Your credit card is charged at the time of your order for all items, including those that may be back-ordered. Should you decide that you do not wish to await a back-ordered item, please let us know as soon as possible so that we may cancel the back-order and issue a credit to your card.  All back-ordered items are shipped at our expense.  In some cases, substitutions of similar items may be made.

Order Cancellations
Our goal is to ship orders as soon as possible. Our system is fully automated, therefore, changes cannot be made once your order has been submitted. **NOTE: shipping and handling on orders that have been processed are the responsibility of the customer.  To avoid a penalty, cancellation of an order must be done before the order has batched with the credit card company which allows us to void the sale.  After this grace period for void of sale, any order may be cancelled prior to shipment for a 25% cancellation fee. The fee will be deducted from the payment that was made with a credit of the balance being returned to the customer.   During high volume seasons orders can not be cancelled.
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Returns
Please select your purchases carefully, because of the nature of the products we offer "ALL SALES ARE FINAL".   The only exception is a defective product which must be returned immediately upon opening.  You must contact "Customer Service at 1-800-779-8077 between the hours of 9AM - 5PM Pacific Standard Time for a return authorization and return shipping information.  The product will be exchanged for a duplicate product ONLY!  Any item returned without prior authorization will be refused.  Any item returned as unclaimed will be subject to a "Restocking and Handling Charge".  Orders that have been returned because of incomplete or errors in the address are subject to a re-shipping charge.